Frequently Asked Questions (FAQ)

Customer Service

Online Orders

Online Catalog

Account

Quotations (Login to Access)

Custom Lists

Custom Part Numbers

Answers...

Customer Service

Online Orders

Online Catalog

1. Why do I have to select a Location before I search the Online Catalog?
   1. Elliott Electric Supply has 70+ locations and all inventory stock levels shown on the website are in real-time.
2. How do I select a different store location in the Online Catalog?
   1. 
3. Can I order items from more than one Location?
   1. Yes. You may change locations at anytime during the order process. Once you have selected items to purchase, click on "view cart" and you will see a "Shipping From" column.
4. How current are the "Stock" levels?
   1. All stock levels listed on our website are live. When you place an item on your order, you may note the 'stock available' didn't decrease. The reason for this is we only update stock quantities after a purchase is complete.
5. What is "Surplus Inventory"?
   1. This is overstock inventory that is being sold at discount.
6. What are "Similar Items"?
   1. Items which are substitutes for the item you are looking at.
7. What are "Cross Referenced Items"?
   1. Items which generally fit from one brand to another. If it is a brand we don't stock, then it may offer a product we do stock that could work in that application.
      

Account (Login)

1. Where can I see an overview of my main Account?
   1. Click on "Account" located in the top blue menu. This will take you to the main Account screen. On it, you will find details about your main account in addition to ship-to account details at the bottom.
2. Where can I see an overview of individual Ship-To Accounts?
   1. On the main Account screen you will find the individual Ship-To account details located at the bottom. Use the drop-down menu provided to select the ship-to you would like to use.
3. How do I pay my Invoice(s) Online?
   1. Login > Account > Make a Payment > Select the Invoices you wish to pay by clicking in the checkbox, click "Continue to Step 2" > Enter your Banking Information click "Continue to Step 3" > Confirm Payment
4. I've made payments and want to see when they were received and which invoices they were applied to.
   1. From the Account menu, located on the left of the main Account screen, select "Payment History".
      You will then be able to search payments based on:
      1. Invoice Date
      2. Invoice Number
      3. Date Paid
      4. PO / Job Name
      5. Online Pending Payment
5. Where can I view all of my unpaid Invoices?
   1. 
6. I need to find an old Invoice, where do I search?
   1. Login > Account > All Invoices > Enter Search Criteria
7. I use Quicken, Quickbooks, or PeachTree, can I download my Invoices into my software?
   1. 
   2. Select the Invoices using the checkboxes to the left of the invoices that you would like to download to your program. Once you have selected the invoices, click on "Download" and following the instructions.
8. I want to know what I've purchased at Elliott Electric Supply. Where do I view my Purchasing History?
   1. Login > Account > Purchasing History > Enter Search Criteria
9. I placed an order recently and would like to check the status.
   1. Login > Account > Recent Orders
10. I want to receive my Invoices via email, fax, or mail, where do I go?
    1. Login > Account > Settings > Update Invoice Preferences
11. Does Elliott Electric send Invoices via EDI? How do I get started?
    1. This is an option we do offer. Please contact our Help Desk at 1-888-569-7181 (helpdesk@elliottelectric.com) for more information.
12. Where do I change my marketing settings so I can start receiving specials and catalogs?
    1. Login > Account > Settings > Update Subscriptions
13. I need to change my Password, address and/or company information, where do I go?
    1. Login > Account > Settings > Click on the link for the setting you would like to change.
14. Where do I set up new Ship-To accounts?
    1. Login > Account > Create New Ship-To
15. What are Counter PINs and where can I set them up?
    1. Counter PINs are an added security feature available to all Elliott Electric Supply Account holders. You may enter PINs for individual employees, and when that employee makes a purchase at the counter, they have to present their PIN. Counter PINs are not accessible by Elliott Electric Supply employees and must be maintained by the main account holder online.

Quotations (Login)

1. What is an RFQ?
   1. Request For Quotation
2. What is the difference between an "Elliott Quote" and a "Pending Quote"?
   1. An "Elliott Quote" is a quote that was either entered by an Elliott Salesperson or entered by a Customer and priced by an Elliott Salesperson. These quotes are non-modifiable by the customer.
   2. A "Pending Quote" is a quote which was entered by the Customer and has not been submitted for pricing. It can be saved for future use.
3. Where do I go to create a new Quote?
   1. Login to your Account. Click on "Quotes".
      1. There are three ways you can create a new quote:
         1. 1. Enter your items on the "RapidQuote" form on the main Quote page.
         2. 2. Click the "Create New" button located to the right of the Pending Quotes title.
         3. 3. Add items to your cart from the Online Catalog and then "View Cart". In the Cart, click the "Create / Add to Quote" button.
4. I have an old Quote and would like to resubmit it.
   1. Open the quote you would like to resubmit. Click the "Copy this Quote" button located near the top of the page. This will create a new copy of the quote with a new quote # and you can resubmit it or save it for future use.
5. Where do I add additional items to my Quote?
   1. Additional items can ONLY be added to a "Pending Quote". Open the Quote and click the "Modify this Quote" button. On the "Modify" page click the "Add Items" button.
6. I submitted a Request for Quote (RFQ), how do I check the status?
   1. Contact your Outside Salesperson, whose name will appear on the quote. His/Her contact information is on your main "Account" screen.
7. How do I search for an old Quote?
   1. Login > Quotes > In the "SearchQuotes" box select and enter your search Criteria. You may also find it in the lists at the right side of the screen.

Custom Lists

1. What are Custom Lists?
   1. These lists are created and maintained by the customer using our Online Catalog. These are only viewable if you are logged in to your account.
2. What are Common Lists?
   1. These are lists created and maintained by Elliott Electric Supply. You may customize these lists if you are logged in to your account. Click on the list name and click on the link "Customize this list". At this point you will be able to name the list and select a ship-to account for this list and it will be saved under "Custom Lists".
3. How do I add my own items to a Common List?
   1. Once you have logged in, click on "Common Lists". Select the name of the Common List, in the list at the right.
4. How do I add items to one of my existing Custom Lists?
   1. There are currently two ways to add items to a Custom List:
      1. 1. Log in to your account. Click on "Online Catalog". Search for the items you would like to add to the list. Click "View Cart". From the cart page you will be able to add the items in your cart to either an existing list OR create a new list.
      2. 2. To add just one or two items is to click on "Online Catalog". Find the items you would like to add. Click on the "Elliott Catalog #". On the detail screen click the button "Add Item to Custom List". This will open a small popup where you can select an existing list or create a new list.
5. I want to create a new Custom List.
   1. To create a new Custom List
6. How do I delete a List?
   1. "Modify this List" then "Delete this List"link in the upper right corner
7. I have a list that is similar to a new one I want to create, how do I copy it?
   1. "Copy Existing List". Select radio button next to name of the list you would like to copy. "Continue". Select checkboxes next to the items on the list you would like to copy to the new list. "Copy Selected Items". The next screen will prompt you to decide if you want to "Create a new list containing the selected items" or "Copy selected items to an existing list?"
8. I want to add/modify/delete items from a Custom List, where do I go?
   1. Login > Custom Lists > Click on the name of the list you would like to modify > Click "Modify this List" which appears after the list name.
9. How do I order from my Custom Lists?
   1. Login > Custom Lists > Click on the name of the list which contains the items you would like to order > Enter Quantities > Click "Add to Cart" > Continue through the Cart and purchasing process.

Custom Part Numbers (Login)

1. What are Custom Part Numbers?
   1. You can use Custom Part Numbers instead of our catalog numbers to identify items you purchase frequently or need to find quickly. You can enter these numbers on individual items or upload a spreadsheet containing these part numbers to our system. After loggin in, you will be able to search our catalog using your own part numbers. These numbers also show up in place of our part numbers in many places on our site. You can toggle these off and on depending upon your needs.
2. How do I add Custom Part Numbers?
   1. There are two ways to add your Custom Part Numbers after logging in:
      1. 1. Find the item(s) in our Online Catalog and click "Add" on the item's detail page next to "Custom Part Number".
      2. 2. Upload a spreadhseet (CSV file) in the following format:
         Column 1 (required) = your (custom) Part number
         Column 2 (required) = our corresponding Catalog number
         Column 3 (optional) = your custom description
3. Can I upload Custom Part Numbers from a Spreadsheet?
   1. Yes. We support the uploading of a CSV file, which can be created from an Excel spreadsheet. See "How to Create a CSV File"
4. Why do I have to "fix" part Numbers when I upload my Spreadsheet?
   1. Some part numbers you upload may not match up in our system. We want your list of Custom Part Numbers to be as accurate as possible so we have thourough error/exception checking in place to prevent as many errors as possible.
5. How do I delete a Part Number?
   1. Search for the part number using the Search options or click "List all of your Custom Part Numbers". Click the Red/White "X" button next to the part number you would like to delete. Click "Save All Changes" once you have finished selecting the items you wish to delete. If you accidently select an item, you may click on the green button to "deselect" the item for deletion.
6. How do I change/modify a Part Number?
   1. Search for the part number using the Search options or click "List all of your Custom Part Numbers". Click "Edit" next to the Part Number you would like to change. Click "Save All Changes" when you have finished editing.

 

Enter your email address to receive updates and newsletters:
About EES | Customer Service | Request Catalog | Locations | Product Lines | Employment | Privacy Policy
©Copyright Elliott Electric Supply

Loading . . .