Oversees and manages projects awarded to department. Provides documentation, material coordination, and support to customer and sales staff during project. Support the overall Branch sales strategy through efficient and timely responses to internal and external customers. Establishes and maintains superior customer and vendor relationships to ensure customer satisfaction. Evaluates percentage of gross return on project. Maintains gross margin levels established by management in the area of project quotations. Responsible for ensuring product are ordered and billed accurately. Address and correct complications as they are reported, including but not limited to damages, returns, shortages, etc. to maximize customer satisfaction. Ensures material is purchased with best pricing terms from manufacturers. Contacts and negotiates with vendors for special terms and pricing for supplies and materials regarding quoted projects. Perform appropriate expediting functions to ensure material is shipped by vendor and received by customer in the agreed-upon time frame.
Communicates scheduling and shipping date changes with customer and sales staff. Create and process change orders as requested and maintain billing on the project until closed.
Creates and maintain project documentation: • Job Account Information & Agreement form • Submittals • Ship Schedules • Billing Recap • Change Orders• O&M Manuals. Develops and maintains effective working relationships with various vendor representatives.
High school diploma or equivalent preferred with three (3) to five (5) years working experience in the similar setting; Base knowledge of Information Technology (vendors, suppliers, agents, and how to source) IT industry experience; experience in quoting account projects; Computer skills (Microsoft Office, Adobe Acrobat). Be able to read building plans. Good written and verbal communication skills.
Physical Requirements: Ability to sit for long periods of time. Ability to frequently bend, lift and climb.
Job Type: Full-Time
Ryan Ferden (936)715-4010
Location: Nacogdoches, TX (NacSpace - 160)
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